eg solutions Announces Winners of Annual Awards - The winners of the 2007 eg Operational Excellence Awards have been announced following a gala dinner held on November 9th 2007.

The annual eg Operational Excellence Awards are presented each year by eg solutions to recognise the outstanding contributions made by individuals towards best practice in the use of the eg operational intelligence suite and the principles of operational management. The awards recognise the achievements both companies and individuals have made in the pursuit of world class operations management.

This year, the awards included additional international categories to reflect eg’s continued expansion into new territories, and an increased international presence was evident at the ceremony itself. Representatives attended the awards from leading financial institutions, the Institute of Customer Service and Microsoft.

Elizabeth Gooch, CEO of eg Solutions, stated: “We present these awards each year as we seek to celebrate and reward the hard work and success managers, team leaders and their teams make in the drive to deliver world class operations management.”

“We actively encourage our clients to enter and celebrate the progress and achievements they have made over the past year. In addition the awards are the ideal way for organisations to benchmark themselves both internally and against their industry peers,” she added.

The Awards themselves involve detailed assessments against best practice criteria together with independent observations and the collection of supportive documentation.

Key industry figures presented the awards:

Best Business Support (Principles) – Kevin Donnelly, Head of Operational Solutions, Co-operative Financial Services Best Business Support (Software) – Ian Wilkinson, Microsoft Best International Manager, Newcomer & Team Leader – Elizabeth Gooch, CEO eg solutions Best Newcomer – Logan Naidoo, Standard Bank South Africa Most Improved Team Leader – Kim Leitch, Business Development Manager – Institute of Customer Services Best Practice Head of Department – Nigel Purveur, Managing Director L&P - Capita Best Practice Manager – Tom Henry - Head of Operations, Nationwide Life Best Practice Team Leader: Finance & Insurance – Gary Price, Director of Customer Experience – Norwich Union

The 2007 winners

Best Business Support Andy Green HBOS Principles

Best Business Support Matthew Kirkby Nationwide Building Software Society

Best International Manager Shivendra Nath Norwich Union

Best International Newcomer Leontine Sewrey Computer Patents Association

Best International Louise Duncan Zurich International Team Leader

Best Newcomer Melissa Horrocks Co-operative Financial Services

Best Practice Chris Harman HBOS Head of Dept

Best Practice Manager Bibby Hewlett Capita

Best Practice Team Leader Sarah Bedwell Co-operative Group Finance

Best Practice Team Leader Nathan Sheppard Nationwide Insurance Investment Group

Most Improved Team Leader Dawn Turner Nationwide Building Society

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