Hotel Porter to General Manager

New Appointment for White Hart Hotel & Conference Centre

Robert Warren has been appointed as the new general manager of the White Hart Hotel and Conference Centre in Harrogate.

In what is a virtually extinct career path, Robert, 32 has worked his way from the bottom of the ladder to the very top. He began his career as a 16 year old apprentice porter, and over the years has turned his hand to just about every job available in the hotel industry.

He said: “I am very excited about my new role. I love the fact that no two days are the same and as general manager you regularly have to think on your feet to meet the high expectations of guests.

“It’s not about hiding away in an office but about meeting and interacting with guests to ensure their every need is met. Having experienced just about every job there is to be had in a hotel, I can assure customers the White Hart Hotel aims for the highest possible standards.”

Prior to joining the 53-room hotel, Robert spent six years with the Holiday Inn chain. He continued: “As a privately run hotel, the White Hart gives me the opportunity to really make a difference for the customers. We can tailor everything to meet guests’ specific needs without being hand-tied by corporate processes.

“My focus is to raise the profile of the hotel and get it back to where it belongs as a first choice destination for conferences, weddings and a destination break.”

The hotel, located on Coldbath Road in the heart of the Montpellier Quarter, is in the process of having its 15 conference suites redecorated and a partial bedroom refurbishment. In addition, new menus made up of modern British dishes have been introduced by the new senior chef.

Commenting on the new appointment, Jon Greenwood, director of commercial services, said: “Robert’s wealth of experience made him the ideal candidate. He’s a strong leader, who has earned the respect of the 30 staff here at the White Hart. Great with customers and an excellent eye for detail, we’re looking forward to working together to move the White Hart Hotel back into the Premier league of Harrogate hotels.”

www.whitehart.net